Contact information
Contact Information
If you have any questions about your order, shipping, returns, refunds, or our products, please contact us using the information below.
Store Name:
PawTraverse
Customer Support Email:
support@pawtraverse.comBusiness Hours:
Monday to Friday, 9:00 AM – 6:00 PM
Response Time:
We usually respond to customer inquiries within 1–2 business days.
Before Contacting Us
To help us assist you faster, please include the following information when contacting us:
- Your order number
- The email address used to place the order
- A brief description of your question or issue
- Photos or videos if your item is damaged, defective, or incorrect
Order and Shipping Questions
For questions about your order status, shipping updates, or delivery issues, please contact us at:
support@pawtraverse.comReturns and Refunds
For return or refund requests, please contact us before sending any item back.
We will review your request and provide further instructions if your return is approved.
General Questions
For product questions, sizing information, or general support, please contact us at:
support@pawtraverse.com