Shipping policy
Shipping Policy
At PawTraverse, we aim to provide clear and transparent shipping information. Please review the following details before placing your order.
Order Processing
Orders are typically processed within 2–5 business days after payment has been confirmed.
Orders placed on weekends or public holidays will be processed on the next business day. Processing time is separate from the estimated delivery time.
Shipping Destination
We currently ship to addresses within Australia.
Estimated Delivery Time
Standard tracked delivery usually takes 5–14 business days after dispatch.
Including order processing time, most orders are expected to arrive within approximately 7–19 business days from the date the order is placed.
Delivery times are estimates and cannot be guaranteed. Remote or regional destinations may take longer. Delays may also occur because of carrier operations, public holidays, customs processing, severe weather, or other circumstances outside our control.
Shipping Costs
Any applicable shipping costs will be calculated and displayed at checkout before you complete your order.
Order Tracking
Once your order has been dispatched, tracking information will be sent to the email address used at checkout.
Please allow several business days after dispatch for the first tracking update to appear. Tracking information may not update immediately while the parcel is moving between logistics facilities.
Incorrect Shipping Address
Please make sure your shipping address, postcode, phone number, and email address are complete and accurate before placing your order.
If you notice an error, contact us as soon as possible at support@pawtraverse.com. We will try to update the address before dispatch, but changes cannot be guaranteed once the order has been shipped.
Delayed Orders
If your order has not arrived within the estimated delivery window, please check the tracking information first and allow a few additional business days for unexpected carrier delays.
If you still need assistance, contact us at support@pawtraverse.com and include your order number so we can check the shipment status.
Lost or Undeliverable Parcels
If tracking indicates that a parcel may be lost, please contact us so we can investigate with the shipping carrier.
PawTraverse is not responsible for delivery issues caused by an incorrect or incomplete address supplied by the customer, or for parcels that are refused or not collected. Additional shipping charges may apply if an order needs to be sent again.
Customs, Duties and Taxes
Any customs duties, taxes, or import charges that may legally apply are the responsibility of the customer unless they were already collected at checkout.
Contact Us
If you have any questions about shipping or your order, please contact us at: