Frequently Asked Questions

Where do you currently ship?

We currently ship to addresses within Australia.

How long does delivery take?

Orders are typically processed within 2–5 business days. Standard shipping usually takes 14–30 business days after dispatch.

Deliveries to remote or regional areas may take longer.

Will I receive tracking information?

When tracking is available, the tracking number and shipping updates will be sent to the email address used to place the order.

Please allow several business days after dispatch for tracking information to update.

How can I choose the right product?

Please review the product description, size information, recommended dog weight, and intended use before ordering.

If you are unsure, contact us before purchasing.

Can I change or cancel my order?

Contact us as soon as possible at support@pawtraverse.com.

We will try to assist before the order is processed or shipped, but changes and cancellations cannot be guaranteed after dispatch.

What is your return policy?

Return requests can be submitted within 30 days after delivery. Items must be unused and in their original condition.

Please contact us before returning any item.

What should I do if my order is damaged or incorrect?

Contact us within 7 days of delivery and include your order number and clear photos of the issue.

How can I contact PawTraverse?

Email:
support@pawtraverse.com

You can also use the WhatsApp Support link available on our website. We usually respond within 1–2 business days.